Leader Vs Manager Essayscorer

Educational Testing Service Employee Reviews

Work Life balance but no career advancement
Technology (Former Employee) –  Princeton – February 20, 2018
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ETS has good work life balance, benefits are good too. Some teams could have stressful periods of work. Overall collaborative work environment.
However, you can work for years here with little or no advancement. Yearly reviews are just summary of what you did with no direction/indication of how to advance people to higher titles/pay scales.
I had a unispiring time working here.
Accounting Clerk Consultant (Former Employee) –  Accounting Clerk – March 5, 2018
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Working here was like a sweat shop. Your are given little guidance but is expected to reach and surpass the previous days amount of invoices payments, without making one error. In addition additional task was given.
There is nothing positive worth discussing
Intern (Former Employee) –  Princeton, NJ – February 9, 2018
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It was a lot of work, but it was fun and very informative. The managers were all very nice, but made sure you knew what you were doing and made sure you got it right.
Grader (Former Employee) –  New Jersey – February 8, 2018
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This was a temporary job of grading Advanced Placement government essays. It took place over a 7 day period. It was rigorous, but the staff was very supportive and committed
Reader/Scorer (Current Employee) –  Princeton, NJ – February 5, 2018
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They have got it together. The reading is a well oiled machine. The culture is great, and getting to know people from all over the world is awesome.
Relaxed atmosphere with quick-paced work
Sr. Statistical Assistant (Former Employee) –  Princeton, NJ – February 4, 2018
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Organization that worked in close collaboration with other departments. It had a relaxed atmosphere and you can wear shorts to work in the summer. But, the work you do is serious and fast-paced.
Resolutions Specialist (Former Employee) –  Austin, TX – January 30, 2018
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ETS has great benefits (403b with match up to 3% and a 6% contribution to a 401a, health/dental/vision) and pay is about industry standard, but some departments will have excessive downtime during slow times and EXTENSIVE overtime during busy times. I am not exaggerating when I say there were days that I went to work and did not a single thing and did not talk to another living soul. As with many companies, they tend to rely on a few key individuals and have poorly plan productions schedules.

If you're good at managing downtime and don't mind crazy work hours during other periods, then this may be the place for you.
challenging and interesting place to work
Assessment Assistant (Former Employee) –  Princeton, NJ – January 29, 2018
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It was a great place to work, however, the temp/contract workers are not treated as well as the full time. There is a ton of work to do and never a dull day. The people are great, just disappointed they would not work with me, now that I have a child. My manager was willing to work with me, but her manager was not.
Good work and people - poor compensation
QA Analyst (Former Employee) –  Lawrenceville, NJ – January 26, 2018
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Enjoyed working in team I was part of.
Manager tended to be too hands on and sometimes failed to adequately communicate necessary information.
Interesting work in general
Good work environment and peers
This company has become a joke!
Rater (Current Employee) –  Princeton, NJ – January 25, 2018
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I have worked as a rater for ETS for several years. I am now hearing that only raters received a pay cut and not Scoring Leaders. Is this a joke? I am tired of this company treating me like a dog. Hold on, I think dogs get treated a heck of a lot better. They are rude and discourteous!!!! They cancel shifts regularly without really any consideration that I took a block out for this day and easily could have made money elsewhere and now I'm left holding the bag without compensation on a last second cancellation. PLEASE!! I have talked to other raters about this and we all are in agreement that this is killing rater morale and will lead to lack of productivity and will hurt the needlepoint accuracy that these tests command. It's only human nature to expect that. They brought it on themselves. They have a fat rater pool and a false sense of security about this decision that was made. It will hurt the brand, you better believe it. I am holding on here, but guess what you are gonna get what you pay for. And you can forget about loyalty and working overtime when asked.

PS. I totally encourage all raters affected by this to get their voice heard and to post this injustice on all relevant websites. You will see it on a basic search. Sometimes it's not just about money, it's about ethics and principles and doing what is right. This is horribly wrong and unjustifiable as well!
Work at home and somewhat flexible
No Benefits, Bad Communication, No Pay Increases EVER, Pay reductions ALWAYS, Last minute cancellations on shifts
STRATEGIC SOURCING CONTRACT MANAGER (Current Employee) –  Princeton, NJ – January 24, 2018
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There is a great culture and work life balance. The office complex is beautiful and surrounded by open space. The location is excellent for commuting.
Resolutions Specialist Intern (Former Employee) –  Ewing, NJ – January 24, 2018
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It was a great place to work. The employees are very helpful and caring. Only wish they had better career growth opportunities. The task are also very easy and not challenging.
Customer Service Representative (Former Employee) –  Ewing, NJ – January 23, 2018
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Working at ETS I learned how the behind the scenes process of scheduling SAT tests. An inbound call center, each department focusing on a different standardized test, I was able to find out how tests are scheduled, how scores are sent out and how to locate and send out old scores.
Thinktank; Excellent Benefits
Business Director (Former Employee) –  Princeton, NJ – January 22, 2018
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Company provides excellent pay and benefits. Culture has been changing over the past 20 years from an inclusive environment to more overt cronyism;

Work with highly educated and experienced people with a passion for the work and clients.
Good benefits; friendly coworkers

The main difference between leaders and managers is that leaders have people follow them while managers have people who work for them.

A successful business owner needs to be both a strong leader and manager to get their team on board to follow them towards their vision of success. Leadership is about getting people to understand and believe in your vision and to work with you to achieve your goals while managing is more about administering and making sure the day-to-day things are happening as they should.

While there are many traits that make up a strong leader, some of the key characteristics are:

  • Honesty & Integrity: are crucial to get your people to believe you and buy in to the journey you are taking them on
  • Vision: know where you are, where you want to go and enroll your team in charting a path for the future
  • Inspiration: inspire your team to be all they can by making sure they understand their role in the bigger picture
  • Ability to Challenge: do not be afraid to challenge the status quo, do things differently and have the courage to think outside the box
  • Communication Skills: keep your team informed of the journey, where you are, where you are heading and share any roadblocks you may encounter along the way

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Some of the common traits shared by strong managers are:

  • Being Able to Execute a Vision: take a strategic vision and break it down into a roadmap to be followed by the team
  • Ability to Direct: day-to-day work efforts, review resources needed and anticipate needs along the way
  • Process Management: establish work rules, processes, standards and operating procedures
  • People Focused: look after your people, their needs, listen to them and involve them

In order for you to engage your staff in providing the best service to your guests, clients or partners, you must enroll them in your vision and align their perceptions and behaviours. You need to get them excited about where you are taking them while making sure they know what’s in it for them. With smaller organizations, the challenge lies in making sure you are both leading your team as well as managing your day to day operation. Those who are able to do both, will create a competitive advantage. Are you both a leader and a manager; what would your staff say if you were to ask them?

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